Terms of Service

Effective Date: 2026-05-05
Last Updated: 2026-05-05

1. Introduction

Welcome to Palimpsest Media, LLC (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of www.palimpsestmedia.com, including any purchases, downloads, products, services, content, or features offered through the website.

By using our website, creating an account, placing an order, downloading a product, or otherwise interacting with our site, you agree to these Terms. If you do not agree, please do not use the website.

2. About Our Site

We operate a commercial website offering creative works, which may include books, games, tabletop roleplaying supplements, digital downloads, physical products, articles, newsletters, and related materials.

We may update, change, suspend, or discontinue parts of the website at any time.

3. Eligibility

You must be at least 13 years old to use this website. If you make a purchase, you must be legally able to enter into a contract and use the payment method provided.

If you are using the website on behalf of an organization, you represent that you have authority to agree to these Terms on that organization’s behalf.

4. Accounts

Some features may allow or require you to create an account. You are responsible for keeping your login information secure and for all activity under your account.

Please notify us if you believe your account has been used without permission.

We may suspend or terminate accounts that violate these Terms, misuse the website, or create security, legal, or operational concerns.

5. Products and Purchases

We may sell physical products, digital products, or both. Product descriptions, prices, availability, and release dates may change without notice.

We try to describe products accurately, but we do not guarantee that every description, image, price, or availability statement will be error-free. If we discover an error in an order, we may contact you to correct the issue, cancel the order, or issue a refund.

Placing an item in your cart does not reserve the item or guarantee availability.

6. Digital Products and Downloads

Digital products may include PDFs, ebooks, game files, printable materials, or other downloadable content.

When you purchase or access a digital product, you receive a limited, non-exclusive, non-transferable license for personal use, unless the product page or license terms say otherwise.

Unless expressly permitted, you may not:

  • Resell, redistribute, or share digital files.

  • Upload purchased files to public websites or file-sharing platforms.

  • Remove copyright notices or attribution.

  • Claim our digital products as your own.

  • Use our products to train, develop, or improve artificial intelligence systems without written permission.

You may make reasonable personal backup copies for your own use.

7. Physical Products, Shipping, and Delivery

For physical products, shipping times and delivery estimates are estimates only unless we expressly state otherwise. We will make reasonable efforts to ship products within the timeframe described at checkout or on the product page.

If a product is delayed, unavailable, or cannot be fulfilled, we may contact you with options such as waiting for the item, substituting an item, canceling the order, or receiving a refund.

You are responsible for providing accurate shipping information. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

Risk of loss may pass to you when the product is delivered to the shipping carrier, unless applicable law provides otherwise.

8. Preorders and Coming Soon Products

We may offer preorders or announce products before release. Release dates are estimates and may change.

If you preorder a product, the product page or checkout flow will describe how payment is handled. If a preorder is materially delayed or canceled, we will provide reasonable notice and, when appropriate, an opportunity to cancel or receive a refund.

9. Returns and Refunds

Our return and refund policy may vary depending on the product type.

Digital Products

Because digital products can be copied after delivery, digital product purchases are generally final once the file or access link has been delivered, unless required by law or unless we choose to make an exception.

If you have trouble accessing a digital product, contact us and we will make reasonable efforts to help.

Physical Products

For physical products, returns may be accepted according to the return policy posted on the product page, checkout page, or separate return policy.

Returned items may need to be unused, unopened, or in resalable condition unless the product arrived damaged or defective.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us at info@palimpsestmedia.com within 60 days of delivery. We may request photos, order information, or return of the item before offering a replacement or refund.

10. Promotions, Discounts, and Gift Cards

We may offer discounts, promotions, coupons, bundles, or gift cards. These may be subject to additional terms, expiration dates, exclusions, or quantity limits.

We may modify or cancel promotions at any time, but this will not affect orders already accepted unless there was an error, misuse, or fraud.

11. Intellectual Property

All content on the website, including text, artwork, logos, illustrations, designs, product names, downloads, game materials, images, layout, graphics, and other creative works, is owned by us or our licensors unless otherwise stated.

You may view and use the website for personal, non-commercial purposes. You may not copy, reproduce, distribute, modify, sell, publish, or create derivative works from our content without written permission, except as allowed by law or by a specific license included with a product.

12. Product Licenses and Third-Party Compatibility

Some products may be designed for use with third-party games, systems, platforms, or tools. References to third-party names, trademarks, rules systems, or compatibility information are for identification and compatibility purposes only.

Unless we clearly state otherwise, we are not affiliated with, endorsed by, or sponsored by those third parties.

Some products may include separate license terms, open game license terms, community content terms, or attribution requirements. If a product includes separate license terms, those terms also apply.

13. User Submissions

If you submit messages, comments, reviews, feedback, suggestions, or other content to us, you represent that you have the right to submit it.

You keep ownership of content you submit, but you grant us a non-exclusive, royalty-free license to use, display, reproduce, and respond to that content as reasonably needed to operate the website, provide support, improve our products, or promote our business.

Please do not submit confidential, sensitive, unlawful, infringing, abusive, or harmful content.

We may remove user-submitted content at our discretion.

14. Reviews and Testimonials

Where our website allows reviews, comments, testimonials, or ratings, you agree that your submissions will reflect your honest opinions and experiences.

You may not submit fake reviews, misleading testimonials, spam, or reviews in exchange for undisclosed compensation.

We may moderate, reject, or remove reviews that violate these Terms or appear fraudulent, abusive, irrelevant, or misleading.

15. Acceptable Use

You agree not to misuse the website. For example, you may not:

  • Violate any law or regulation.

  • Interfere with the website’s security or operation.

  • Attempt to access accounts, systems, or data without permission.

  • Upload malware, harmful code, or deceptive content.

  • Use automated scraping, harvesting, or excessive requests without permission.

  • Impersonate another person or misrepresent your identity.

  • Infringe intellectual property rights.

  • Harass, threaten, or abuse others.

  • Use the website for fraud, spam, or unlawful activity.

16. Third-Party Services and Links

Our website may use or link to third-party services, such as payment processors, ecommerce platforms, shipping providers, email services, analytics tools, social media platforms, or external websites.

We are not responsible for third-party websites, services, policies, content, or practices. Your use of third-party services may be governed by their own terms and privacy policies.

17. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect and use information.

18. Disclaimers

We try to keep the website accurate, available, and secure, but we cannot guarantee that it will always be error-free, uninterrupted, or available.

The website and products are provided on an “as is” and “as available” basis, except where we expressly state otherwise or where applicable law requires otherwise.

We do not guarantee that:

  • The website will always function without interruption.

  • Product descriptions will always be completely error-free.

  • Digital files will be compatible with every device, app, printer, or software environment.

  • Creative products will meet every individual expectation or preference.

Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.

19. Limitation of Liability

To the fullest extent permitted by law, we will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising from your use of the website or products.

To the fullest extent permitted by law, our total liability for any claim related to a purchase will not exceed the amount you paid for the product giving rise to the claim.

Nothing in these Terms limits liability that cannot legally be limited.

20. Indemnification

You agree to indemnify and hold harmless Palimpsest Media, LLC, its owners, employees, contractors, and service providers from claims, damages, losses, liabilities, costs, or expenses arising from your misuse of the website, violation of these Terms, infringement of rights, or unlawful conduct.

21. Changes to the Website or Terms

We may update these Terms from time to time. If we make changes, we will update the “Last Updated” date above.

Your continued use of the website after changes are posted means you accept the updated Terms.

22. Termination

We may suspend or terminate your access to the website if we believe you have violated these Terms, created risk for us or others, or used the website in an unlawful or harmful way.

Sections that by their nature should survive termination will continue to apply, including intellectual property, payment obligations, disclaimers, limitation of liability, and dispute-related provisions.

23. Governing Law

These Terms are governed by the laws of the State of Minnesota, without regard to conflict-of-law principles.

24. Disputes

Before filing a formal claim, you agree to contact us first so we can try to resolve the issue informally.

Please contact us at info@palimpsestmedia.com with a description of the issue, your order number if applicable, and the resolution you are requesting.

If we cannot resolve the issue informally, disputes will be handled in the state or federal courts located in Dakota County, Minnesota, unless applicable law requires a different forum.

25. Contact Us

If you have questions about these Terms, contact us at:

Palimpsest Media, LLC
Email: info@palimpsestmedia.com
Website: www.palimpsestmedia.com